Sangoma S500 Phone Manual

Introduction

The phone has these user features

• LCD display buttons
• 8 feature keys
• transfer
• hold
• conference
• menu
• voicemail
• headset
• speaker
• mute

• speaker volume control key
  
• six navigation buttons
• ✔ - okay
• ✖ - not okay
• ←, ↑, →,  ↓ - scroll display lists
  

The hard coded keys are self explanatory and their behavior is fixed. The LCD display is more flexible and can support 7 options per page, with up to 5 pages.

LCD Display Buttons

The LCD display supports up to 4 pages of 8 vertical programmable buttons split between the left and right of the display. 4 horizontal buttons underneath the display are context sensitive and set according to the page and selection.

The 8 programmable keys are grouped in these functions:

• BLF- ("Busy Lamp Field") - Monitors another extension or feature code that has state information on your PBX. The state is indicated by the BLF button by either color, audio, or both.
  
• Call Park- Used for one-touch Call Parking
• Conference- Configures a conference button to allow 5-way conference calling DTMF- Sends
  
• DTMF digits while on a active call, such as having the system dial a feature code while on a active call.
  
• Hold- Places the caller on Hold. 
• Intercom- Causes the dialed extension to answer using Intercom Calling/Auto Answer instead of ringing.
• LDAP- Button to Launch LDAP directory
  
• Line- Sets up a line key. Each phone needs at least one line key.  Multiple line keys allow handling multiple outside calls simultaneously.
  
• MultiCast Paging- Starts a page to a specific MultiCast address.
• Record- Toggles on-demand call recording. Requires the user to have on-demand recording permissions in the PBX.
• Redial- Redials the last number.
• SpeedDial- Dials the programmed number. To insert pauses, use a comma. Each comma adds a 500ms pause when dialing.
• Transfer-Transfers a call to a new recipient.
• Voicemail- Dials the voicemail system, allowing the user to check voicemail. XML API- Provides access to the specified Phone App.
• XML API- Provides access to the specified Phone App.

Each of 4 pages have up to 7 lines configured with the above functions with the 8th button being the next page. To go to the next page, press the right column, bottom key. The soft key numbering is 1 for the top of the left keys through 4 at the bottom of the left keys, and then 5 at the top of the right keys to 8 at the bottom of the keys.

XML API is one of the following applications:

• Call Flow
• Call Forward
• Conference Rooms
• Contacts
• Do Not Disturb
• Login/Logout
• Follow Me
• Parked Calls
• Presence
• Queue Agents
• Queues
• Time Conditions
• Transfer to Voicemail
• Visual Voicemail

Hard Coded Buttons

	Transfer
	Hold
	Conference
	Menu
	Voicemail
	Headset
	Speaker
	Mute
	Volume

Programmed LCD Pages

There are 3  programmed LCD pages.

1. 3 lines for placing calls and applications to pickup and place calls 
   
2. parking and announcing calls
   
3. miscellaneous phone applications

There are 8 buttons along the left and right side of the screen to select a choice on the screen.  When a choice is selected, then further options can be made for that screen using the 4 buttons along the bottom edge of the screen.

Page 1

This page is used for managing calls. 

The extension LEDs are off, green, or flashing red.  When a call comes in, the first available extension's LED will flash red.  When you answer the call, the LED will go green.  If you initiate a call, the LED will go green.  If you are on a call, putting the call on hold will cause the extension LED to flash.  Since there are 2 more extensions, you can handle up to 2 more calls.  You can select a call in progress by selecting the extension with the flashing red LED.

Buttons:


1. Line
2. Line
3. Line
4. Door Intercom - operations building back and front door.
   
5. Parking - retrieve parked call.  Green when lot empty, flashing red when a call is parked.
6. Transfer VM - transfer call to voicemail.

Transfer Call to Voice Mail of Another Extension

• While on a call, press the Transfer to Voicemail button to transfer the call to the voicemail of another extension.
  
• Enter in the Extension number and press the Done button.
  
• The call will now be transferred to the voicemail of the extension number you defined.
7. Contacts - site directory and user directory.

Viewing Contact Groups

• Pressing the Contacts button will bring up a list of all contact groups created inside the Contact Manager module.
  
• From here you can see there are 3 groups:
  • Employees- In this example, this is an "Internal Group".
  • Vendors- In this example, this is an "External Group".
  • User Manager- This is a default group that provides all users and cannot be deleted or modified.
  

Dialing Contacts

• You can press the Selectbutton to view the users in that group. In this example, we are selecting "Employees."
  
• Now, use the up and down arrows to highlight the user you are looking for. Then, press Select.
  
• From here you will see all the numbers set for this user. Highlight the one you want to call and press Dial to place the call.
  
• You can also press the Details button to view more details on a user.
  
• You can now view information like his or her title, company and email address.
  

Searching For Users

• From the home page of the Contacts application, press the Searchbutton.
  
• Next, enter in your search criteria and press Done
  
  
  You'll then see all of the users that start with your search criteria.
  
• Complete the call or view details similar to the example above.
8. next screen

Page 2

This page is used to park calls and then page the site to announce the call.

Push the "Call Park" button, wait for the parking lot number, 501, 502, 503, ... and then page the group to announce the call.

Buttons:


1. Call Parking
2. Site Page
3. 25m Page
4. 35m Page
5. 1m Page
6. blank
   
7. blank
8. next screen

Page 3

Miscellaneous functions.

1. Voicemail - access voice mail
   
2. DND - enable Do Not Disturb
   
3. blank
4. blank
5. Intercom - setup an intercom call to an extension.  Note: *80 + extension is equivalent.
   
6. blank
7. blank
8. next screen